Jennifer McNamara 
Over the past few years, the workplace has gone through a significant shift. Expectations around service, work ethic, and professional relationships are not what they used to be, and for many of us, that shift has required a reset in how we think about work. For a long time, the foundation was clear. You worked … Read more
JM Jennifer McNamara CEO, Healthcare Inspired LLC | May 2026 During May Mental Health Month, healthcare organizations ask important questions about their staff, patients, and communities. But one question often goes unanswered: who is checking on the physicians who are holding so much of this system together? They Are Carrying More Than Patient Care Physicians … Read more
One of the most common misunderstandings in healthcare happens when a physician feels the note is complete because it tells the clinical story, while the coder sees that the same note still may not support the code selection or the payment. This does not mean one side is being careless. It usually means they are … Read more
Most organizations believe they have a hiring strategy. In reality, what many have is a hiring process. While those two ideas are often used interchangeably, they serve very different purposes. A hiring process helps move candidates through steps.A hiring strategy requires a deeper level of clarity. It focuses on understanding the role itself and the … Read more
When did leadership become optional and employee preference become policy? Remote work gave employees more flexibility. It did not make them the ones in charge. Somewhere along the way, too many employers stopped leading and started reacting. They got so afraid of losing people that they began treating every employee preference like a business requirement. … Read more
From the specialty side, I see the same problem again and again: modern Western medicine still treats the mind and body as if they belong in different conversations. Patients do not come to us that way. They come with pain shaped by anxiety, recovery slowed by depression, chronic disease affected by stress, and treatment plans … Read more
In today’s reimbursement environment, medical necessity is under greater scrutiny than ever before. Payers are no longer reviewing claims based solely on the presence of diagnosis codes—they are evaluating whether clinical documentation, ICD-10 coding, and official coding guidelines all align to support the services provided. Healthcare organizations must ensure documentation clearly reflects acuity, chronicity, clinical … Read more
As healthcare organizations expand outpatient services—particularly urgent care, imaging centers, infusion clinics, and specialty practices—one of the most important structural decisions is how a site will be credentialed, contracted, and billed with payers. Whether a clinic operates as a free-standing entity or as a hospital-owned outpatient department affects reimbursement methodology, claim structure, credentialing timelines, compliance … Read more
Heart Health Awareness often centers on prevention, screenings, and treatment decisions. But there’s another side of heart care that quietly determines whether patients actually receive that care—and whether practices are paid for providing it. That side lives in coding, documentation, compliance, and coverage policy. In cardiovascular care, every medication approval, diagnostic test, and life-saving procedure … Read more
If you have ever worked closely with healthcare practices to help them choose the right EMR and to support proper setuo then you know asking the right questions early, so the system is configured correctly from day one is essential. What we consistently see, however, is a significant disconnect between expectations and reality when it … Read more