Legal

Privacy Policy

What we collect through this website, how we use it, and the services we rely on to run it.

Healthcare Inspired LLC (“HCI,” “we,” “us,” or “our”) respects your privacy. This policy explains what information this website (https://healthcareinspiredllc.com) collects, how it is used, and who it is shared with. It applies only to this public website — not to the separate client portal, learning portal, InspiredAudit, InspiredAuth, or any other platform you may access through a link on this site, each of which has its own privacy practices.

Information we collect

We collect information directly from you and a small amount automatically, as described below.

Information you provide

  • Contact and inquiry forms. When you submit the contact form, a request form, or any other form on this site, we collect the details you enter — typically your name, work email or phone number, organization, and the message or question you send. Please do not include patient information or other protected health information in any form on this site.
  • Newsletter sign-up. If you subscribe to our newsletter, we collect the email address you provide.
  • Chat with Hinri. If you use the Hinri chat assistant, we process the messages you type in order to generate a reply. The assistant is built to refuse and will not retain information such as Social Security numbers, card numbers, passwords, verification codes, medical record numbers, or dates of birth if you attempt to enter them — please do not share that kind of information in the chat.

Information collected automatically

  • Submission metadata. When a form is submitted, our server automatically records the IP address and browser user-agent string associated with that submission. This is used for spam and abuse prevention and is stored alongside the submission.
  • Chat session identifier. The Hinri widget generates a random session identifier in your browser’s session storage (not a cookie) to group a small amount of non-identifying usage data, such as when the chat was opened or a quick action was used. We do not store chat transcripts tied to that identifier.
No cookies, no tracking pixels, no analytics

This website does not use cookies, advertising pixels, or third-party analytics services such as Google Analytics or Meta/Facebook Pixel. We do not track you across other websites.

How we use your information

  • To respond to your inquiry or request and follow up with you about it.
  • To send the newsletter you opted in to receive.
  • To generate a live reply inside the Hinri chat widget.
  • To maintain the security, integrity, and proper operation of the website, including detecting spam.
  • To meet legal, accounting, or recordkeeping obligations.

We do not sell your information, and we do not use it for third-party advertising.

Service providers we use

To operate this website and its forms, chat, and newsletter features, we share limited information with the following service providers, each acting on our behalf:

  • MailerLite — stores the email address of newsletter subscribers.
  • Resend — delivers email notifications when a form is submitted.
  • An OpenAI-compatible AI service — processes the text you send to the Hinri chat widget in order to generate a reply. Chat messages are not stored by HCI after the reply is generated.
  • Cloudflare (D1 database and R2 storage) — hosts the website and stores form submissions, blog content, and related data on our behalf.

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of HCI, our clients, or others.

How long we keep information

We retain form submissions and related records for as long as reasonably needed to respond to your inquiry, maintain business records, and meet legal or accounting obligations, after which it may be deleted. You may unsubscribe from the newsletter at any time using the link in any newsletter email.

Children’s privacy

This website is intended for healthcare professionals and organizations and is not directed to children.

Your choices

  • You can choose not to submit a form or chat with Hinri; doing so is always optional.
  • You can unsubscribe from the newsletter at any time.
  • You may contact us at info@healthcareinspiredllc.com to ask what information we hold about you, request a correction, or request deletion, and we will respond as required by applicable law.

Changes to this policy

We may update this policy from time to time. The “Last updated” date in the sidebar reflects the most recent revision. Continued use of this website after a change means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@healthcareinspiredllc.com or 479-542-1230, or by mail at Healthcare Inspired LLC, 1202 NE McClain Rd, Bldg 7, Bentonville, AR 72712.